This individual has had a leading role in her organisation’s digital transformation across all the teams for which she is responsible. She has developed and implemented new processes to avoid the common pitfalls of prioritisation. Her leadership style is both innovative and collaborative and earned her a vote from every judge judging this category. She has maintained a focus on trust and simplicity and has supplied data backed success metrics that demonstrate speed in delivery and collaboration. To bring the leadership team onto the same page and to secure their by in, this individual utilised design thinking techniques. She implemented and enhanced the digital journey for customers and achieved tremendous business results in a hugely complex and far-reaching environment. She has shown true grit, has overcome challenges and adversity, and she has come out on top! Very well done.